Call Africa Interactive Voice Response (IVR) Solution is cost effective solution which helps the business to handle high volume calls and to improve customer experience. It is flexible and scalable to meet the business requirements and can seamlessly integrate with any PBX. *Call Africa IVR can be used to automate a wide range of business applications. It is best suited for enterprises, Tele-banking, travel, Telphonic transaction, telecom etc. to reduce the cost of conventional sales, services, collections, inquiries and support calls.
- Intelligent call routing allows your customers to reach the right agent every time.
- Integrate your IVR system with internal applications to improve your call center operations.
- Expand your ability to get feedback from customers with surveys that populate your database from your IVR solution.
- Advanced call routing allows your team to be accessible via cell, land line, or even another IVR system.
- Reduce idle time in your call center with outbound campaign management.
- Custom greeting support
- Multi-language voice support
- Custom music on hold
- Managing voice mail via phone or web interface
- T1, ISDN, analog and SIP/VoIP support
- Multiple codec support (G711alaw, ulaw, G729, GSM)
- Automate an outbound call campaign
- Built in conferencing solution
- Hosted IVR solution
- Flexibility to create upto 9 levels and sub-levels
- Seamless integration with existing EPABX
- CDR reports of all calls
- Voice logger
- Web based reporting
- Unlimited number of call flows
- Text to speech
- Touch tome detection (DTMF)
- Voice messaging
- Voicemail to Email
- Call transfering
- Database Interaction
- Network Interface : 2x Ehernet 10/100 Base-RJ45
- ISDN : PRI Interface (Optional)
- Mobile : 4 GSM (Optional)
- VoIP : SIP H.323. MGCP, SCCP, IAX2
- ISDN : PRI DSS1 (Q931, National Variant)
- Mobile : GSM 850/1800/1900 MHZ Channels
- ADPCM, G711 (A-Law & U-Law, G.723.1 (Pass through) G.726. G.729
- (Through purchase of commercial license) GSM, ILBC, Linear, LPC-10 Speex
- PRI Card : T1 / E1 Port with optimum PCI interface
- Dimension : 2U/4U form factor chasis
- Mounting : 19′ Rack
- IVR-S 10: 1 PRI Interface.
- IVR-S 30: 1 PRI Interface.
- IVR-S 60: 2 PRI Interface.
- IVR-L 30: 2 PRI Interface.
- IVR-L 60: 4 PRI Interface.
TECS IP IVR System
- IVR-IP 10: 10 IP Channels.
- IVR-IP 30: 30 IP Channels
- IVR-IP 60: 60 IP Channels.